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Just about everybody seem to be complaining that there aren't enough sites where one
use those hundreds
of millions of OpenIDs. (Known as "relying parties" in
the jargon.) And there is no denying, it's a lot easier these days to get an
OpenID than to use it.
There are conflicting views on how many OpenID relying parties there are. Our friends at
JanRain post
that there are about 18,000 by now, which would be respectable. The
OpenID Directory knows only of 634.
Yahoo!'s OpenID gallery is almost empty,
although very clearly underpopulated. But regardless what the numbers may be, personal
experience (certainly true for me) shows that one comes across an OpenID login box
on the web far too rarely.
So what's going on here? Should we worry?
First, let me be clear that if the situation continues the way it is now, OpenID is rather useless.
Imagine hundreds of millions of keys, but no locks. Razors but no blades. Credit cards but no
merchants taking them. Clearly not something that works. (Yes,
Jeff, I agree.)
But there is a Big But: it's NOT the ratio between available identities and relying parties
today that matters to OpenID's success, but whether the ratio will continue to be the same going
forward. I am writing this to convince you that it will not.
The big fallacy by those declaring OpenID to be useless for all eternity is
that they predict future market adoption by extrapolating linearly from the current
numbers in what is still a very early market. But that's wrong: new-technology markets aren't linear, they
never have been
and they won't be for OpenID either. So whatever conclusion you personally believe,
make sure you don't arrive at it from linear extrapolation.
The essence of my argument is that OpenID adoption occurs in two totally different customer
segments: those adopting it for the purposes of being an OpenID provider, and those adopting
it as relying party. (There are additional segments, such as vendors, that are irrelevant
for this discussion.)
In my view, identity providers and relying parties are different customer segments in every standard
sense of the term: they adopt the technology for different
reasons, identity provider and relying party adopters do not reference each other, their value
proposition is different, the solution components are different etc. etc. (So far,
no surprises here, I'm stating the obvious if you are applying standard strategic marketing
thinking.)
But this means that the timing of adoption
by one customer segment is almost completely unrelated to the timing of adoption by the other
customer segment. So we should not be surprised that adoption in one segment (identity
providers) has occurred at a different point in time — earlier, and faster —
than in the other. (Again, I refer to
Crossing the Chasm.)
So why have identity providers been first, by some margin? A number of reasons:
-
The cost and risk of becoming an identity provider is far lower than the cost and risk
of becoming a relying party. As an identity provider, all you have to do is to add
some code to your existing user authentication system, set up a new site (like
openid.aol.com or
openid.yahoo.com), and at a minimum, you get all
the marketing and thought leadership benefits of being an OpenID provider.
Things are much more complicated for a relying party: first, you need to decide which identities
and which identity providers to trust. (If you get that wrong, your site is likely going to
get defrauded and you get fired!) Also, it's not a new site that you are
setting up as a relying party, but you have to change your existing website, which is far
more complicated because you constantly worry that you impact your existing business.
-
The benefits for OpenID providers are strategic (and thus they can spend some
"corporate play money") while the benefits for OpenID relying parties are
operational (part of the regular risk-averse financial planning process with the CFO).
If you've ever moved from a "new projects" department into a core business
department in a company and banged your head against the wall about how hard it was to
get anything innovative funded, you will understand immediately what I mean: potential relying
parties have to win the argument against a conversative business case that is highly
risk-averse, while potential identity providers only need to get (less) high-risk money.
Based on that, it's surprising that today we have any relying parties at all!
Given this (predicable) situation of potential relying parties, what's really surprising here
is not that relying party adoption lags, but that we have so much adoption by identity providers
today: after all, anybody who does the analysis will
realize that it will be difficult for a long time to sign up relying parties, and thus
it is difficult to argue that one's company should become an identity provider before
enough relying parties are available.
This means: OpenID should suffer from a chicken-and-egg problem: relying parties won't
deploy because of a lack of identity providers, and identity providers won't deploy because
of a lack of relying parties. But it does not! That's the really interesting thing, and
the wonderful thing about the way OpenID adoption has progressed.
So. When will relying parties adopt en-masse?
Well, I admit that I don't know. I don't think anybody else knows either. It might still
a couple of years out. (Yep, I don't like that either.) Certainly, until very
recently
OpenID was not adoptable from a business perspective as a relying party due to a lack of
identity provider customer share. That argument of course becomes less relevant every time
another major identity provider springs up.
What I do know is that the time lag in adoption by relying parties is not only not surprising,
but absolutely necessary for the above reasons. So let's not complain about it. Instead,
let's ask "now that there is so much adoption of OpenID by identity providers, what
needs to happen so that relying parties can also adopt it?" (Some of my items
are listed here.)
Going into 2009, this should be the question at
the top of everybody's mind. Even
MySpace's:
what good does it to them to be an OpenID
identity provider if there aren't enough relying parties? So the other good news is:
one more substantial party that is incentivized to help us figure it out — and the
Facebook Connect announcement
might just be the jolt that is needed.
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