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Nov 30, 2007
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Sounds like Blogger (owned by Google) beat other big internet gorillas to
the punch. One can now use OpenIDs to authenticate
for comments in blogger.
The announcement is here.
This is another major OpenID announcement, because so far, the position of Google
on OpenID was rather unclear. I can't really think of any substantial internet company any
more that might be actively opposed!
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Sep 30, 2007
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Apr 30, 2007
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Peter Campbell not only
asks,
"What does OpenID mean to Non-Profits?", as he
says, but really "Is OpenID a net-positive or net-negative for my business?"
His thoughts are equally applicable to for-profits and deserve to be treated
seriously:
Well, unless I'm missing something, [OpenID is] possibly a threat, and it will probably
put orgs in a bit of a catch 22. Like most companies, you want to capture
contact data from your web visitors. It's key to your CRM strategies.
Supporting OpenID removes the most compelling reason for them to give you
that info - access to your interactive web services that require
authentication. You're going to have to beef up the begs and rewards
for sharing more data if you support it. But, if you don't support it, and it
becomes a widely-spread standard, you're going to look unethical.
In nutshell, he says that by allowing site visitors to bring their OpenID,
instead of having to sign up for a new account, the site gets less data about
them; and many sites' success depends on having that data. If that was indeed the case,
then I would agree, OpenID would represent a disadvantage to those sites (possibly,
but not necessarily always balanced by the increased user convenience, improved security through
fewer passwords etc.).
But that's not necessarily the case:
- A site might collect a lot of information from its users when requiring them to
fill out a bunch of forms before they can get an account. But very often, the
information that visitors provide is intentionally wrong. (I'm sure we all
have done that between 0 and 100% of the time). So collecting that information
may not be all that it is cracked up to be, unless the business can validate
it as a matter of course, which most sites can't. There is clearly a trade off
between quantity and correctness of provided information.
- Because users can provide their OpenID that they also have provided to other
sites, the site can actually learn more about the user — which
other websites they frequent, for example. (Of course whether or not that
correlation is possible is up to the user by deciding which OpenID to give to
a site). Personally, if I have a choice between knowing a URL pointing to
your blog, and having the information you typed into a web form that I put up,
I take the blog any time. (That might even be true if the form's data was all
correct!) That is not data that your typical CRM system knows how to manage,
but as we all know in the blogosphere, extremely valuable to gain some view
on the user's social network and reputation and interests.
- Because user-centric identity puts the user in control, the user can feel more
confident in the relationship with the site. Admittedly, we are still missing
some broadly deployed technology for this (like enforceable link contracts).
But the promise is clear: if I, as the user, can decide when to share what
information with a site and when to revoke it, I am far less reluctant
to share correct information in the first place. That's probably true for
most of us. (Assuming we can trust that the site indeed honors the contract.)
- Most importantly, making single-sign-on easier allows the site to have some
(although a weak) relationship with their visitor much earlier, before the
visitor decides to invest the time, and trust, to share more (true) information
about them with the site. That effectively adds another customer/visitor segment to
the existing visitor segments: instead of just registered and anonymous, we
now get registered-with-shared-information, known by their OpenID, and
anonymous. The relationship between site and user in the OpenID category may be
less strong and durable than others, but it's valuable in its own right, in
particular when combined with the other points.
OpenID clearly requires some rethinking on what constitutes Customer Relationship
Management by companies, non-profit or for-profit. Which is why it creates both
challenge and opportunity. But I want to be very clear that on balance, OpenID
is a net win-win for both user and site; or at least those sites that take advantage
of it properly.
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Apr 30, 2007
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Great
technology
is
being
developed
in
identity land. However, the conversation has been largely limited to hard-core
techies. That's what I'd like to change ...
So, calling all marketers and business-minded folks, for two hours (or so) of discussion
the week after next,
Topic: "The Business of Identity"
Wednesday, May 16th, 10:00 am
Mountain View, CA
at the Computer History Museum
during the Internet
Identity Workshop (IIW)
to talk about subjects such as:
- what are the business benefits for enterprises adopting user-centric identity using technologies
such as OpenID and CardSpace? Are there any pitfalls?
- are there any differences for on-line businesses vs. other organizations?
- what are the benefits for identity interoperability across vendor boundaries? Which customers/users
will first experience those, and which won't?
- what are the adoption patterns for user-centric identity, and what we can do to remove
obstacles?
- what does the "identity" whole product look like?
It will be an open discussion in line with the "open space" principles of the
extremely successful IIW event, now taking place for the 4th time.
I don't intend to bring slides or let anybody formally present anything ;-) Instead, it would be
my hope that an event like this one can help us move this market forward, just like
similar sessions across vendor and competitive boundaries have brought the technology
forward substantially since the first IIW in 2005. Why can't we do this for the business
end? And it won't hurt any of us if we could grow the market as a whole by doing this...
P.S. If you are a technologist and read this, please forward to your product or marketing folks.
Tell them they are free to contact me with questions any time.
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Jan 30, 2007
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Got to quote
this in its entirety:
Marc Cantor sets out his "ID Hub" story in further detail today. But he
completely misses the point of the third wave of identity products. Cantor
says he wants to "enable folks to easily move their personal data in and OUT of
the system."
In other words, he wants to make it easier for you to copy all of your data
from one silo to another!
But the promise of the third wave of identity is that silos are no longer
necessary - silos can be removed - because identity data is available to be
used whenever and wherever it's needed - the data should be pervasive and
ubiquitous as well as federated and distributed.
The silos don't need my data when I'm not there, so there's no need for
them to keep copies of it. It's actually better that they don't keep a
copy since getting the data at the moment it's needed guarantees it's
accuracy.
The bottom line is very simple: silos are bad. Making it easier to populate
silos is aiding and abetting bad behavior. In criminal law, those who aid
and abet a wrongdoer are also guilty. It should be the same in the identity
market.
Ah, Dave, you just expressed something very concisely that I hadn't been able to
articulate before but that had been bothering me. Thank you!
It's the equivalent between having RTF, so I can import
a Word file into WordPerfect. That's good -- but a far cry from being able
to use the Web, where all data is "just there" and no moving is required by
the user. By analogy, imagine the Web built on an RTF process ... it would be
much better than microfilm, but a pale shadow of what the web is.
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Jan 30, 2007
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Otto, a major retailer in Germany
has put on-line the first real CardSpace application in the wild.
Check it out at otto.de/vista.
They are portraying it as a "Microsoft Vista" application, so I wonder
whether it will also work with
non-Microsoft implementations of the same
technology.
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