A good summary of the issues involved in rolling out a wireless enterprise strategy, with a slant on mobile e-mail. To quote some of it:

Mobility is fast becoming an essential enterprise component, but questions remain about the costs involved in transitioning workers to a wireless workspace...

The problem is that ROI is a tricky topic because of the many numbers that enterprise managers have to dig through...

In our experience, the following quotes are right on target:

"Its very hard to do an ROI analysis on e-mail alone," Gaughan said. "It is better to think about what are the specific business issues or problems that need to be improved."...

Past failures have been the result of taking a fully functioning application and shrinking it down to fit a smaller form factor, noted Gaughan. Going wireless should not only be regarded as a way "to extend an application, but also as an opportunity to improve a business process through wireless technology."

"There's a big integration element to this that you don't want to overlook," Gaughan cautioned.

Situational software is exactly the paradigm, and the situational software grid the software platform that addresses this.