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Throughout the history of computing, previously unserved user needs, when matched with
then-novel technology innovations, have created the circumstances when, suddenly, a new
computing paradigm
emerged. Such as:
| User need for |
Key technical innovation |
Led to Paradigm |
Business operations management
(general ledger, inventory etc.) |
HW: The "electronic brain" (mainframe)
SW: Business applications |
Mainframe-based computing |
| Personal productivity of the knowledge worker |
HW: Personal Computer
SW: PC software (e.g. spreadsheet) |
Personal computing |
| Up-to-date information; commerce with less friction |
HW: Globally connected network
SW: Ubiquity of TCP/IP, general-purpose client (HTTP, HTML) |
Internet computing |
HW: hardware, SW: software.
We are at such an inflection point again, and this is how it shows itself:
| New user need for |
Key technical innovation |
Is leading to Paradigm |
| Productivity of mobile decision makers (as members of their established and
ad-hoc social and business networks) |
Mobile devices, supported by situational software |
Situational Computing |
Situational Software is the software component of Situational Computing.
Situational Software is different from all previous computing paradigms in one essential
aspect: the notion of a "software application" — the key value driver for decades
— gets relegated to a secondary role in favor of the new concept, the "situation".
Here is a comparison:
| Application-centric computing |
Situation-centric computing |
| User interacts with an application, that provides certain application-specific features,
and that was created by a certain (external or internal) vendor. |
User interacts with an electronically augmented situation, that provides certain
situation-specific capabilities, and that was composed (often dynamically) based on the
real-world situation that they user currently is in. |
| User quits one application and starts another application. |
As a user's situation changes, the electronic augmentation of the then-current situation changes
(often automatically). |
| User purchases individual applications from the applications' vendors. |
User's mobile device discovers capabilities available in and applicable
for the user's current situation; user purchases capabilities on an as-needed basis for
their then-current situation. |
So what is a situation?
It's what you see when you open your eyes. It's what they mean in the movies when someone
says "We have a situation here."
A situation is the combination of people, things, information and capabilities that,
together, have relevance to the user at a certain moment in time.
Here are some examples for situations in which situational software is advantageous:
| Elements of the "medical care" situation |
| User |
People |
Things |
Information Resources |
Capabilities |
| Physician |
Patient, Nurses, etc. |
Patient monitoring devices, diagnostic devices (e.g. blood pressure meter) |
Medical record systems, drug databases etc. |
Order medication, order lab test, order vaccination to be performed, bill patient etc. |
Through Situational Software, the physician's mobile device is aware of the care situation of the
patient in front of whom the physician stands right now. The mobile device accesses things (e.g. patient
monitoring devices) and information resoures (e.g. patient records), provides capabilities (e.g.
ordering a lab test), knows which other people are involved in the care of this patient
(e.g. nurses) and provides communications and collaborations functionality that allow the
physician to optimally work with them in this care situation.
When the physician's situation changes (e.g. because the physician moves from one patient
to the next treatment room with the next patient), the mobile device recognizes the change
in situation and provides appropriate support for the next situation. As the care situation
of the second patient may be substantially different from the first one's, the mobile device
will likely access different things and information resources, provide different
capabilities and connect the physician to different people.
The acid test for situational software is whether or not it supports each new situation
appropriately, or whether it just provides the same functionality, even if the situation
is really different (in which case, it would be a traditional, albeit mobile, application).
While theoretically, one could construct application software with a different set of screens
and dialogs for each possible care situation (say, every patient in a hospital), in practice,
the "software application" paradigm is simply the wrong paradigm to apply to situational
patient care. The key here is federated development/deployment of the situation's components, but
more about this in a later post.
Here's another example:
| Elements of the "shopping" situation |
| User |
People |
Things |
Information Resources |
Capabilities |
| Shopper |
Store employees, (remote) family members |
Smart products (RFID, Bluetooth) or smart aisles |
Nutrition information, diet management software, customer satisfaction
statistics etc. |
Purchase, compare, ship, finance, etc. |
In this situation, the shopper's mobile device is aware of its location in a grocery
store, and also of all electronic devices in its vicinity that act as a "beacon"
(using technologies such as RFID, Bluetooth, GPS etc.). Because it is the shopper's personal
device, the mobile device has access to the user's personal information, such as a shopping
list.
Situational software, in this scenario, can match items from the user's personal shopping
list, with encountered articles around the user, and augment it with information from
remote sources, such as customer satisfaction statistics on the particular product from
a public web site/service. By providing appropriate capabilities for the situation, the
user can immediately perform activities such as purchase, order, or finance the
article.
The acid test for situational software here is whether the situational representation,
as shown on the device, literally changes as the user walks down the aisle, and keeps changing
on the way through the mall. Without any one "application vendor" having to corral
all product vendors and retailers to support one humongous application covering
"everything".
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